Shipping & Returns

We are a small, family-run business based just outside of Belfast. All of our LØTTÄs are decorated to order and we aim to ship each order in 2-3 working days - excluding Bank Holidays and weekends.

LØTTÄs beanies are shipped via standard Second Class Royal Mail, Truckers and Roamers are sent via Courier and take around 2-5 days for delivery once in their system. First Class shipping is available for £2. If you need extra shipping options please get in touch via hello@lotta.shop.

We hope you’ll love your LØTTÄ, but if for some reason you don’t, we will accept for return or exchange items that are in new condition, unworn, and unaltered. For a full refund or exchange, mail your items within 14 days from the receipt of the original order. Unfortunately we cannot cover the cost of return postage. Items cannot be returned or exchanged after 14 days unless items were faulty upon receiving them. For more information email hello@lotta.shop